Fast Support for Free and Premium Users

Contact SpeakCoach AI

Need help with SpeakCoach AI? You're in the right place. Find answers to common questions about pronunciation practice, fluency coaching, interview preparation, presentation training, subscriptions, billing, refunds, and account access. If you still need help, contact our team below.

Free users: 2–3 business days

Premium users: Within 24 hours

How to Reach Us

Get in touch with our team

Whether you have a question about your account, speaking sessions, billing, or want to explore business solutions, email us at [email protected] — we're here to help.

Before You Contact Us — Include These Details for Faster Help

Your account email address
Your order ID or receipt number
Your payment date
Your country or region
The device and browser you are using
Screenshots of the issue, if relevant
A short description of the problem
Whether you purchased directly or through a third-party platform

Send Us a Message

Submit a Support Request

Use this form to contact SpeakCoach AI support. We welcome questions about pronunciation training, fluency coaching, interview practice, subscriptions, refunds, and account access. Feedback and suggestions are always appreciated.

Your Name *

Please enter your name.

Email Address *

Please enter a valid email address.

Message *

Please describe your issue (at least 10 characters).

Message Received

Thank you for contacting SpeakCoach AI. Our team will review your message and reply as soon as possible. Free users typically receive a response within 2–3 business days. Premium users receive priority support within 24 hours.

Response Expectations

We do our best to respond quickly

Our support team handles requests based on priority and type.

Free Users

Typically within 2–3 business days

Premium Users

Priority support, usually within 24 hours

Billing & Access Issues

As quickly as possible after verification

Business / Education

Typically within 1–2 business days

If your subscription was provided by a school, employer, or other institution, please contact that organization first for onboarding, billing, refund, or seat-management questions. Institutional access may be handled by the institution as the first-line support and billing party.

Frequently Asked Questions

Common questions about SpeakCoach AI

Everything you need to know about using SpeakCoach AI, managing your subscription, getting refunds, and resolving technical issues.

SpeakCoach AI is your personal AI speaking coach that helps you improve pronunciation, build vocabulary, and develop practical speaking skills for real conversations. You can practice in 30+ languages on SpeakCoach AI and switch between them anytime. It is designed for everyday speaking, job interviews, meetings, presentations, and other real-world scenarios.

SpeakCoach AI listens to your speech in real time and gives feedback on sound accuracy, rhythm, stress, clarity, and intelligibility. Instead of focusing only on vocabulary, it helps you sound clearer, more natural, and more confident when you speak.

Yes. SpeakCoach AI includes speaking scenarios designed for interview preparation, helping you rehearse common answers, improve pacing and delivery, and build confidence before the real conversation.

Yes. SpeakCoach AI offers free access so users can start practicing before upgrading. Free access may include usage limits, while paid plans unlock unlimited sessions and the full range of premium features. Visit talk.speakcoach.ai to get started.

If your payment fails, first check whether your card or bank supports USD payments, international transactions, or online recurring billing. If everything looks correct and the payment still fails, contact us at [email protected] with your account email and a screenshot if possible.

If you purchased directly from SpeakCoach AI, you can manage and cancel your subscription through My → Subscription Management in your account dashboard. If you purchased through an app store or another third-party platform, you must cancel within that billing platform according to its own cancellation rules.

For direct purchases, first-time purchases may be eligible for refund review within 24 hours if there has been no substantial usage. Renewals and requests submitted after that window are generally non-refundable unless required by local law. For more information, see our Refund Policy. If you purchased through an institution or third-party billing platform, that channel may control the refund process.

Depending on your location and the nature of the purchase, you may have additional consumer rights, including withdrawal-related rights for certain online service purchases. If you want to exercise a withdrawal request where applicable, contact us at [email protected] and include your order ID, purchase date, region, and account email.

Yes. Eligible premium plan users can receive an AI-generated speaking progress record and certificate. Your achievement can be verified online or accessed through your account dashboard.

Yes. SpeakCoach AI offers youth safety settings where supported. Parents, guardians, schools, and institutions should supervise minors appropriately when using the platform.

Yes. If you represent a school, business, or training organization, contact us at [email protected] for business, education, or institutional access plans. If users received access through an institution, onboarding, refunds, cancellations, and seat management may be handled first by that institution.

Please contact [email protected] and include: your account email, your device and browser, the language you were practicing, what happened during the session, and screenshots or screen recordings if available. This helps us investigate issues involving pronunciation scoring, speaking recognition, fluency analysis, or session playback faster.

SpeakCoach AI is available as a web-based platform accessible from any modern browser on desktop and mobile devices. Visit talk.speakcoach.ai to start a coaching session from any device — no app download required.

For privacy and security reasons, we recommend that each user maintain their own account. If you need access for multiple users, contact us at [email protected] about team, education, or institutional plans designed for group access.

Use the email linked to your account and include: your exact issue, your order ID if relevant, your country or billing channel, screenshots, and any error messages you received. The more precise your message is, the faster our team can help you.

Support & Consumer Transparency

SpeakCoach AI aims to provide clear information about subscriptions, cancellations, third-party billing, refunds, privacy, and user rights. If your issue relates to billing, recurring subscriptions, refunds, or personal data, please include all relevant details in your message so we can route your request correctly. We comply with applicable consumer protection regulations, including clear disclosures, accessible cancellation, and transparent information for online services.

Ready to sound clearer, more confident, and more natural?

Sign up for free and start practicing right away. No credit card required — just create your account and begin your first coaching session.