Privacy Policy

01 Who We Are

SpeakCoach.ai is owned and operated by WINDVALE LLC, a limited liability company organized under the laws of the State of Wyoming, United States. In this Privacy Policy, "SpeakCoach.ai," "we," "our," and "us" refer to WINDVALE LLC and the SpeakCoach.ai services.

SpeakCoach.ai is designed to help users improve pronunciation, fluency, clarity, confidence, and real-world speaking performance through AI-powered voice practice, conversation coaching, interview rehearsal, presentation training, and instant feedback.

This Privacy Policy applies to:

• www.speakcoach.ai
• talk.speakcoach.ai
• Related pages, support channels, checkout flows, and services that link to or reference this Privacy Policy

02 What This Policy Covers

This Privacy Policy applies to personal information we collect when you:

• Browse our website or use public features
• Create an account or start a free trial
• Use AI speaking coach features and submit voice, text, or practice content
• Receive pronunciation or fluency feedback
• Purchase subscriptions or one-time products
• Contact customer support
• Sign up for marketing or service updates

This Privacy Policy does not apply to third-party websites, payment providers, app stores, plug-ins, or services that have their own privacy policies.

03 Information We Collect

We collect information in several categories depending on how you use SpeakCoach.ai.

A. Account and Profile Information

When you register or manage your account, we may collect:

• Name or display name
• Email address
• Password or login credentials
• Account preferences and selected language or coach preferences
• Subscription status and communication preferences

B. Speaking Practice and Coaching Data

When you use our AI speaking coach, we may collect:

• Text prompts and written inputs
• Voice inputs, audio clips, or spoken responses you choose to submit
• Speech-to-text transcripts generated from your practice
• AI feedback, corrections, suggestions, and coaching outputs
• Pronunciation, fluency, clarity, confidence, pacing, or similar performance indicators
• Session history, saved practice records, and progress-related data
• Uploaded text or materials used in practice sessions

C. Payment and Transaction Information

When you purchase a subscription or one-time product, we may collect or receive:

• Billing name and country or region
• Subscription plan or product purchased
• Transaction status, invoice and receipt information
• Limited billing metadata from payment providers

Payment card details are generally processed by third-party payment processors or app-store billing systems and are subject to their own privacy and security practices.

D. Device, Usage, and Technical Information

When you visit our websites or use our services, we may automatically collect:

• IP address, browser type and version, device type, and operating system
• Referring URLs, pages visited, and session timestamps
• Approximate location derived from IP address
• Cookies and similar technologies
• Log data, crash reports, error logs, and performance information

E. Support and Communications

If you contact us, we may collect your email address, name, the contents of your messages, attachments or screenshots you send, customer service history, and records of our replies and follow-up actions.

F. Information from Third Parties

We may receive personal information from third parties such as payment processors, analytics providers, authentication or login providers, hosting and infrastructure providers, customer support tools, advertising, attribution, or marketing service providers, and app stores or platform partners where applicable.

04 How We Use Your Information

We use personal information to operate, improve, secure, and support SpeakCoach.ai. Depending on the context, we may use your information to:

• Create and manage your account
• Provide AI speaking coaching and conversation practice
• Generate pronunciation, fluency, clarity, and confidence feedback
• Personalize your learning experience and practice scenarios
• Remember settings, coach preferences, and session history
• Process subscriptions, purchases, renewals, and billing support
• Send service-related notices, confirmations, receipts, and updates
• Provide customer support and resolve technical issues
• Protect the platform against abuse, fraud, misuse, and security threats
• Analyze site usage and improve product performance
• Test, debug, evaluate, and enhance service quality
• Communicate marketing messages where allowed by law or where you consent
• Comply with legal obligations and enforce our terms

05 AI Coaching, Voice Analysis & Automated Feedback

A core part of SpeakCoach.ai involves automated analysis of spoken or typed input. When you use coaching features, our systems may analyze your submissions to produce:

• Pronunciation feedback and fluency insights
• Clarity and pacing suggestions
• Confidence-related coaching cues
• Interview and presentation practice feedback
• Personalized speaking recommendations

These outputs are intended for educational and training purposes. They do not constitute professional, legal, immigration, hiring, psychological, medical, or certification decisions.

We may use practice data, transcripts, usage patterns, and feedback interactions to maintain, evaluate, secure, and improve our services, subject to applicable law and your available rights. Where feasible, we may use aggregated or de-identified information for analytics and product improvement.

We do not use your private practice content for unrelated third-party marketing.

06 Legal Bases for Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal information under one or more of the following legal bases:

• Performance of a contract — to provide the services you request
• Consent — where you have given us permission
• Legitimate interests — to improve, secure, support, and operate our business responsibly
• Legal obligation — where we must comply with applicable law
• Protection of rights and safety — where necessary to protect users, our services, or others

Where consent is required by law, you may withdraw it at any time. Withdrawal will not affect prior lawful processing.

07 Cookies & Tracking Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate and improve SpeakCoach.ai. These technologies may be used to:

• Keep you signed in and remember preferences
• Maintain security
• Measure traffic and performance
• Understand product usage and improve onboarding
• Support marketing attribution or campaign measurement where permitted

Some cookies are essential for the service to function. Others may be optional depending on your jurisdiction. You can manage cookies through your browser settings and, where available, our cookie controls. Disabling certain cookies may affect site performance or feature availability.

08 Marketing Communications

We may send you service messages, product updates, reminders, educational content, offers, or newsletters. Where required by law, we will obtain your consent before sending marketing communications.

You can opt out of marketing emails at any time by:

• Clicking the unsubscribe link in the email
• Contacting us at [email protected]

Even if you opt out of marketing messages, we may still send important service-related communications such as billing notices, account alerts, security messages, or policy updates.

09 Payments & Billing

If you purchase a subscription or one-time product, payments may be processed by third-party payment providers, app stores, or merchant-of-record partners. We may receive limited billing-related information from those providers, such as:

• Payment confirmation and subscription status
• Renewal status and invoice reference
• Country or region and fraud or risk signals

We do not store full payment card details on our own servers. Payment providers may process your payment information according to their own privacy policies, terms, and security controls.

10 When We Share Information

We may share personal information only where reasonably necessary, contractually protected, or legally required. We may share information with:

• Cloud hosting and infrastructure providers
• AI, speech, or language-processing service providers
• Analytics and diagnostics providers
• Customer support and communications platforms
• Payment processors, app stores, and billing partners
• Security, fraud-prevention, and compliance providers
• Professional advisers such as lawyers, accountants, auditors, or insurers
• Regulators, law enforcement, courts, or government authorities where required
• Potential buyers, investors, or advisers in connection with a merger, financing, acquisition, or sale of assets

We do not act as a data broker. We do not sell personal information for money. If applicable law treats certain advertising, attribution, or analytics activities as "sharing" or similar regulated activity, you may exercise any available privacy choices by contacting us or using the controls we provide.

Where required by law, we will honor valid privacy preference signals or opt-out rights.

11 International Data Transfers

SpeakCoach.ai may process information in the United States and in other countries where we or our service providers operate. If you access the service from outside the United States, your personal information may be transferred to, stored in, and processed in jurisdictions that may have different data protection laws than your country.

Where required by applicable law, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized transfer mechanisms.

12 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In general:

• Account information is retained while your account is active
• Practice history and coaching-related information may be retained while needed to provide service continuity, personalization, support, and product integrity
• Support records may be retained for service and dispute-resolution purposes
• Billing, tax, fraud-prevention, and compliance records may be retained for legal and accounting obligations
• Certain records may be retained for up to six (6) years after account closure, where reasonably necessary for legal, financial, audit, fraud-prevention, or regulatory purposes

We may also retain aggregated or de-identified data for analytics, security, and service improvement where permitted by law.

13 Children & Teen Users

SpeakCoach.ai is generally intended for a general audience and is not knowingly designed to collect personal information from children under the age of 13 without the legally required authorization.

If we learn that we have collected personal information from a child under 13 in a manner that violates applicable law, we will take appropriate steps to delete that information.

For teens or minors above that age threshold, parental or guardian involvement is encouraged. Where available, we may offer minor-safety features or restricted-content settings designed to make practice experiences more age-appropriate.

Parents or legal guardians who have questions about a child's information may contact us at [email protected].

14 Sensitive Information

Please do not submit sensitive personal information unless it is necessary and you are comfortable doing so. We do not ask users to provide sensitive personal information such as:

• Precise health information or biometric identifiers for unrelated purposes
• Political opinions, religious beliefs, racial or ethnic origin, or union membership
• Government identification numbers
• Other highly sensitive personal data unless specifically required for a lawful and disclosed purpose

If you voluntarily provide sensitive information in practice content or support communications, you acknowledge that it may be processed to provide the requested service or support.

15 Your Privacy Rights

Depending on where you live, you may have rights that include:

• The right to know or access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of personal information
• The right to restrict or object to certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent
• The right to opt out of certain sales, sharing, or profiling activities where applicable
• The right to limit the use of certain sensitive personal information where applicable
• The right not to receive discriminatory treatment for exercising your privacy rights
• The right to complain to a data protection authority or regulator where permitted by law

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests. In some cases, we may deny or limit a request where an exception under applicable law applies.

16 California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Request deletion of personal information, subject to exceptions
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information, if applicable
• Limit the use or disclosure of sensitive personal information, if applicable
• Receive equal service and pricing even if you exercise your privacy rights

If we do not sell or share personal information in a way that triggers a legal opt-out requirement, we will say so in our then-current privacy disclosures.

17 Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption of data in transit, access controls, regular security assessments, and employee training.

However, no method of transmission over the internet and no method of storage is completely secure. For that reason, we cannot guarantee absolute security. You are responsible for protecting your login credentials and for notifying us promptly if you believe your account has been compromised.

18 Third-Party Links & Services

Our websites or services may contain links to third-party websites, tools, or services. If you leave SpeakCoach.ai or interact with a third-party service, that third party's privacy policy and terms will apply. We are not responsible for the privacy, security, or content practices of third-party services we do not own or control.

19 Business Transfers

If SpeakCoach.ai or WINDVALE LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality obligations.

20 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, product, or business changes. When we make material changes, we may notify users by posting an updated version on the website, updating the "Last Updated" date, and, where appropriate, providing additional notice by email, in-product notice, or another reasonable method.

Your continued use of SpeakCoach.ai after the updated Privacy Policy becomes effective means you acknowledge the updated version, to the extent permitted by law.

21 Contact Us

If you have questions, concerns, or privacy requests, please contact us: