This Refund Policy applies to purchases made for SpeakCoach.ai paid services, including premium speaking coach plans, subscriptions, one-time purchases, fixed-term plans, lifetime plans where offered, credits where offered, and other paid access products made available through our supported checkout flows. This Refund Policy supplements the SpeakCoach.ai Terms of Service and Paid Services Terms. If mandatory consumer protection laws in your country or region grant you additional rights, those rights will apply.
What This Refund Policy Covers
SpeakCoach.ai is an AI-powered speaking coach platform that may offer paid access to features such as:
- AI speaking coach sessions
- Pronunciation feedback and voice analysis
- Fluency and clarity coaching
- Confidence-building speaking practice
- Interview coaching and presentation rehearsal
- Real-time voice feedback and progress tracking
- AI Language Certificate features
- Premium multilingual speaking practice across 30+ languages
This Refund Policy explains how cancellations, refunds, renewals, billing disputes, and related matters are handled for those paid services.
Purchase Types
Auto-Renewing Subscriptions
In supported countries or payment channels, SpeakCoach.ai may offer monthly, annual, or other recurring subscription plans that renew automatically unless canceled.
One-Time Purchases
In supported regions or through supported payment providers, SpeakCoach.ai may also offer one-time paid plans, including fixed-term access, lifetime access where available, or other non-renewing purchases shown at checkout.
Regional Differences
Available plans, prices, taxes, currencies, payment methods, refund pathways, and included features may vary by country, billing channel, payment provider, app store, institution, or promotion. The checkout page and purchase confirmation are the source of truth for your order.
How to Cancel a Subscription
SpeakCoach.ai aims to make subscription management clear and reasonably accessible. Cancellation should not be materially harder than sign-up.
If you purchased directly from SpeakCoach.ai, you may cancel or modify your subscription through the applicable subscription management area of your account:
Account Path: My → Subscription Management
If you need assistance, you may also contact us at the email addresses below. If you purchased through an app store or another third-party platform, you must cancel or modify your subscription through that third-party billing channel under its rules.
Billing Cycle, Auto-Renewal & Expiration
Auto-Renewal
Subscriptions renew automatically on the billing schedule shown at purchase unless canceled before the next renewal date.
Cancellation Effect
If you cancel a subscription, cancellation stops future renewal charges. Unless required by law, cancellation does not retroactively refund the current billing period. You will generally keep access until the end of the already-paid billing period, after which your account may revert to the free or limited plan.
One-Time Purchases
One-time purchases do not auto-renew. If your one-time plan includes a validity period, access ends when that period expires unless you purchase a new plan.
Failed Payments
If a renewal charge fails, we may retry the charge, ask you to update billing information, suspend premium access, or downgrade the account to a free or limited plan.
Direct-to-Consumer Refund Rules
This section applies to users who purchased directly from SpeakCoach.ai as the direct seller or merchant of record.
First-Time Purchase Refund Window
For a first-time direct purchase, you may request a refund within 24 hours of payment if there has been no substantial usage of the paid service.
For SpeakCoach.ai, "no substantial usage" may include factors such as whether there has been only minimal premium use, including limited or no premium speaking sessions, limited or no premium voice analysis, limited or no premium AI speaking coach interactions, and no meaningful consumption of premium-only benefits.
Renewals & Late Requests
Except where required by law, renewal charges and refund requests made after 24 hours from payment are generally non-refundable.
Abuse Prevention
We may decline refund requests that appear abusive, fraudulent, anomalous, repetitive, or inconsistent with fair use of the platform.
Partial Use
If a refund right applies under mandatory law after service has already started, we may reduce the refundable amount to reflect the value of services already provided, to the extent permitted by applicable law.
EU / EEA / UK Consumer Withdrawal Rights
If you reside in the EU, EEA, or UK, you may have a 14-day withdrawal right for qualifying distance purchases, subject to applicable legal exceptions and conditions for digital services. Public EU guidance explains that consumers generally have a 14-day right to withdraw from service contracts concluded online, while digital-service performance and required disclosures can affect how that right applies.
If you wish to exercise a withdrawal right, please email [email protected] with the subject line "Withdrawal Request" and include:
- Your order ID and purchase date
- Account email address
- Country or region
- Billing channel used
- A brief statement that you wish to withdraw from the purchase
If the service has already started and applicable law permits a proportional deduction, SpeakCoach.ai may deduct an amount reflecting the services already provided before the withdrawal request was made. Nothing in this Refund Policy limits any mandatory consumer rights that apply to you.
Institutional, Team, School & Partner Purchases
If your access to SpeakCoach.ai was provided by a school, business, training organization, reseller, or other institutional partner, that institution is typically the seller or billing party for your order and is usually responsible for onboarding, seat assignment, cancellations, refund decisions, and invoice and payment support.
In those cases, refund and cancellation requests are generally handled under the institution's own policy. SpeakCoach.ai generally does not issue refunds for institutional or partner purchases unless applicable law requires it or the institution expressly authorizes us in writing to do so.
App Store & Third-Party Billing Purchases
If you purchased SpeakCoach.ai through an app store, marketplace, or other third-party billing channel, your refund and cancellation rights may also depend on that platform's rules and purchase system. In those cases:
- Subscription cancellation must usually be completed within that third-party billing environment.
- Refunds may need to be requested directly through that platform.
- SpeakCoach.ai may have limited ability to override the third party's billing decision.
Promotions, Trials & Discounted Plans
Promotions, coupon codes, introductory offers, free trials, discounted periods, win-back offers, and special regional pricing are governed by the terms shown with the offer at the time of purchase. Unless otherwise stated:
- A subscription started with a trial or promotional period may automatically renew at the then-current non-promotional price when the offer ends.
- You must cancel before the renewal date if you do not want the next charge.
- Promotional eligibility may be limited to certain users, plans, or regions.
Price Changes
We may change prices for future billing periods. Where required by law, we will provide advance notice through the Services, your account, or the contact information associated with your account. If you do not agree to a future price change, you should cancel before the new price takes effect. Continuing with the subscription after the effective date means you accept the updated price.
Material Changes to Paid Features
SpeakCoach.ai may improve, update, replace, suspend, or discontinue parts of its paid services for technical, legal, security, fraud-prevention, operational, or product reasons. If we make a material change that negatively affects a paid feature or remove a paid feature entirely — other than an experimental or beta feature — we may provide reasonable advance notice and, where appropriate, may offer a pro-rated refund for the prepaid unused portion of the affected service.
Experimental or Beta Features
Some premium features may be marked as beta, preview, experimental, or early access. These features may change, be limited, or be removed at any time. Unless required by law, beta or experimental features are generally not a basis for refunds if the main paid service remains available.
Chargebacks & Anti-Fraud
If you initiate a chargeback, payment dispute, or unauthorized-payment claim through your bank, card issuer, or payment provider, SpeakCoach.ai may:
- Pause access to premium benefits
- Suspend the account under review
- Revoke benefits associated with the disputed payment
- Require repayment of reversed amounts before restoring access
- Investigate the account for fraud or abuse risk
We may use anti-fraud tools and controls — including rate limits, billing risk review, account freezes, verification measures, and investigation procedures — to protect users, payment integrity, and the platform.
Taxes, Currency & Bank Fees
Unless otherwise stated, prices may exclude taxes. We may collect taxes where required by law. You are also responsible for any bank, card, FX, cross-border, or similar fees charged by your financial institution or payment provider.
How Refund Requests Are Reviewed
To review a refund request, we may consider information such as:
- Purchase date and billing channel
- Whether the order was a first-time purchase or renewal
- Whether the request was made within the stated refund window
- The level of premium usage after purchase
- Whether the purchase was direct or through a third party
- Whether the request appears fraudulent or abusive
- Whether applicable local law grants additional rights
Submitting a refund request does not guarantee approval.
How to Contact SpeakCoach.ai About Refunds
If you purchased directly from SpeakCoach.ai and need help with cancellation, refund review, billing clarification, or withdrawal requests, please contact us. To help us review your request faster, include your account email, order ID, purchase date, country or region, payment channel used, and the reason for your request.
Final Notes
This Refund Policy applies only to purchases made through supported SpeakCoach.ai purchase flows or where SpeakCoach.ai is authorized to review the request. It does not override:
- App-store rules for app-store purchases
- Institution-specific rules for institutional access
- Mandatory local consumer protection laws
- Separate enterprise or institutional contracts
If there is any conflict between this Refund Policy and mandatory consumer law, the mandatory consumer law will control.